Claims-Related Appeals

“I don't believe that my claim was processed correctly. What can I do?”

Sun Life adjudicates claims according to the provisions outlined in the Plan Document. If you do not agree with the reason your claim was denied, or you feel that an error has been made in adjudicating your claim, you can submit an appeal to the Administration Authority for review. Your claim will be investigated to determine whether it was adjudicated in accordance with the Plan provisions.

Claims-related appeals must be submitted to the Administration Authority within 12 months of the claim being denied.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey  

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our Privacy Policy for more information on the collection and retention of data.

Please take a few minutes to share your views with us!