Member correspondence, appeals, and inquiries that cannot be resolved with Sun Life can be sent to the Federal Public Service Health Care Plan Administration Authority at the following address:
Federal PSHCP Administration Authority
Box 2245, Station D
Ottawa, ON K1P 5W4
Please note that the Administration Authority cannot process your claims or access your PSHCP file directly. If you have a question about a specific claim, or if you need information about your benefits, please direct your inquiries to Sun Life (or Allianz for members with Comprehensive Coverage).