Allianz Global Assistance

If you have Comprehensive Coverage, or you have Supplementary Coverage and require assistance while travelling, please contact Allianz directly.

Mailing address for Comprehensive and out-of-country claims

Allianz Global Assistance
Public Service Health Care Plan
P.O. Box 880
Waterloo, ON
Canada   N2J 4C3             

Allianz Call Centre – PSHCP Claims

From Canada or the United States:
1-800-363-1835 (toll-free)

Outside of Canada and the United States:
(001) 519-742-1691 (call collect)

Hours of operation:
Monday to Friday
8:30 a.m. to 4:00 p.m. (EST)

Allianz Call Centre – Emergency Travel Assistance

If you are eligible for the Emergency Travel Assistance Benefit and experience an emergency or require assistance while travelling outside your province or territory, you can call Allianz on their 24-hour help line.

From Canada or the United States:
1-800-667-2883 (toll-free)

Outside of Canada and the United States:
(001) 519-742-1342 (call collect)

Hours of operation:
24 hours a day / 7 days a week

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey  

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our Privacy Policy for more information on the collection and retention of data.

Please take a few minutes to share your views with us!