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Administration Authority
Plan details

Other administrative details

Plan Document

Plan booklet

Overpayments

Pension offices



Plan Document


Click here to view the PSHCP Plan Document.



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Plan booklet


To view a copy of the PSHCP booklet, click here.



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Overpayments


  • Administrative error

In situations where the member was reimbursed in excess of what was claimed, the Administrator is authorised to recover overpayments. The Administrator will proceed with the recovery process by advising the member of the overpayment and asking how they would like to reimburse the amount, i.e. either by cheque for the amount of the overpayment or by authorising the Administrator to deduct the overpayment from future claims. In the event the member does not acknowledge the overpayment within 30 days, the Administrator will automatically deduct the overpayment from future claims reimbursement.

  • Adjudication error

In situations where an adjudication error is made or an adjudication decision is reversed based on additional information, the Administrator will not recover the overpayment from the member, but will advise the member in writing that these expenses will no longer be reimbursed



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How to contact your Pension office


Public Service pensioners



Address

Public Works and Government Services Canada

Public Service Pension Centre - Mail Facility

PO Box 8000

Matane QC G4W 4T6
Office hours for telephone enquiries

If calling from within Canada

  • 8:00 a.m. - 4:00 p.m. (your local time)

If calling from outside Canada

  • 8:00 a.m. - 4.00 p.m. - Atlantic Time (GMT - 3:00)
Telephone numbers

Toll-free calls within Canada

  • 1-800-561-7930 (bilingual)

Collect calls from outside Canada*

  • 1-506-533-5800 (bilingual)
TDD system calls

Collect calls*

  • 1-506-533-5990 (bilingual)

* Collect calls will not be accepted if you are calling from the region served by the toll-free telephone numbers, unless it is a TDD call.



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Canadian Forces pensioners


Address PSHCP Canadian Forces Office
Director, Accounts Processing, Pay and Pensions
National Defence Headquarters
Ottawa, Ontario K1A 0K2
Telephone
numbers

Local National Capital Region calls

  • 819-997-3119

Toll-free calls from elsewhere in Canada

  • 1-800-267-6542 (bilingual)

Collect calls from outside Canada

  • 1-819-997-3119


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RCMP pensioners


Address Specialized Services Division (RCMP)
2nd Floor, Wing 2200
Main Building
120 Parkdale Avenue
Ottawa, Ontario K1A 9Z9
Office hours for telephone enquiries
  • 8:00 a.m. - 4:00 p.m. (Eastern Standard Time)
Telephone numbers

Local National Capital Region calls

  • 613-993-9071 (bilingual)

Toll-free calls from elsewhere

  • 1-800-661-7595


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Judges Act pensioners


Address Office of the Commissioner for Federal Judicial Affairs
8th Floor
99 Metcalfe Street
Ottawa, Ontario K1A 1E3
Telephone enquiries

Local National Capital Region calls

  • 613-995-5140 (bilingual)

Toll-free calls from elsewhere

  • 1-877-583-4266


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