COVID-19: The PSHCP Administration Authority’s offices are temporarily closed

March 16, 2020

In light of the current increase in the spread of the COVID-19 virus, the recent provincial announcement requesting the closure of all non-essential workplaces in Ontario, as well as the Ottawa Public Health’s guidelines regarding social distancing, the offices of the Administration Authority will be closed effective Wednesday, March 25, 2020. The offices will remain closed until further direction has been provided. Our staff will work from home throughout this difficult period, however the time frame to process members’ appeals and inquiries may be extended. We appreciate your understanding and patience as we do our part to help fight the spread of this virus.

Should you have any questions regarding your PSHCP coverage, we encourage you to contact the PSHCP Call Centre at 1-888-757-7427 (toll-free from anywhere in North America) or 613-247-5100 (in the National Capital Region). Plan members living in the United States may call Allianz Global Assistance at 1-800-363-1835. Plan members residing in countries other than the United States may call the Allianz Global Assistance line collect at: (519) 742-1691. If you are travelling outside Canada and require emergency medical assistance, you may contact Allianz at 1-800-667-2883 (North America) or collect at (519) 742-1342.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey  

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our Privacy Policy for more information on the collection and retention of data.

Please take a few minutes to share your views with us!