Out-of-Province Benefit – Travelling in times of COVID-19

December 02, 2020

The Out-of-Province Benefit provides coverage to PSHCP members and their dependants while travelling. However, given the current global pandemic and the travel advisory issued by Government of Canada, you should be aware of the coverage available to you, should you decide to travel in the near future.

The Emergency Benefit While Travelling provides reimbursement for up to CAD $500,000 in eligible expenses incurred to treat a medical emergency while on a vacation or business trip, if the medical emergency occurs within 40 days from the date of departure from your province/territory of residence. If the trip is extended due to hospitalization, the benefit is maintained and the additional expenses incurred by accompanying family members for meals and accommodations are eligible up to $150 per day, combined.

COVID-19 coverage: The Emergency Benefit While Travelling covers medical emergencies, including those relating to an epidemic or pandemic. A medical emergency resulting from COVID-19 will be treated in the same manner as any other medical emergency outside Canada. However, the following expenses are not eligible under the PSHCP:

  • expenses incurred as a result of trip cancellations or changes
  • expenses incurred as a result of a quarantine, if you have to remain abroad longer than expected and you or your eligible dependants do not contract COVID-19
  • repatriation expenses arranged by Canada

Emergency Travel Assistance Services: You have access to a 24-hour worldwide assistance network which offers transportation arrangements to the nearest hospital that provides the appropriate care or back to Canada when suitable care is not available in the area where the emergency occurred. To be eligible for reimbursement, these travel arrangements must be made through Allianz Global Assistance.

MEDOC: If you are a member of the National Association Federal Retirees and a MEDOC policy holder, you also have an emergency travel insurance coverage, including COVID-19 related incidents, for up to $10 million maximum. Trip-cancellation and trip-interruption insurance will continue to be included for all events, except COVID-19 situations.

You should be aware of any relevant travel advisory and be familiar with your coverage details before you commit to a trip out-of-country. For assistance with travel‑related medical emergencies, PSHCP members travelling in Canada or the United States can call Allianz toll‑free at 1-800-667-2883. Plan members in all other countries you should call Allianz collect at 519-742-1342.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey  

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our Privacy Policy for more information on the collection and retention of data.

Please take a few minutes to share your views with us!