Update on the PSHCP Administration Authority and the COVID-19 Pandemic

April 24, 2020

Although PSHCP Administration Authority offices are closed in response to the COVID-19 pandemic, the Administration Authority remains fully operational. All staff are currently working remotely and have maintained the day-to-day operations of the organization. Board of Directors meetings and operational committee meetings are being held as per their initial scheduling and general protocols have not changed. If you wish to contact the Administration Authority to submit an appeal or an inquiry, you may continue to do so by mailing your correspondence to the address below. Please note that, although the organization is fully operational, the time frame to process members’ appeals and inquiries may be extended.

Please send your appeals and inquiries by mail to:

Federal PSHCP Administration Authority              
Box 2245, Station D
Ottawa, ON   K1P 5W4

As the Administration Authority offices are located in Ottawa, Ontario, they will remain closed for the duration of the state of emergency declared by the province of Ontario. Another update will be provided once the ban on non-essential businesses has been lifted.

Should you have any questions regarding your PSHCP coverage, we encourage you to contact the PSHCP Call Centre at 1-888-757-7427 (toll-free from anywhere in North America) or 613-247-5100 (in the National Capital Region). Plan members living in the United States may call Allianz Global Assistance at 1-800-363-1835. Plan members residing in countries other than the United States may call the Allianz Global Assistance line collect at: 519-742-1691. If you are travelling outside Canada and require emergency medical assistance, you may contact Allianz at 1-800-667-2883 (North America) or collect at 519-742-1342.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey  

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our Privacy Policy for more information on the collection and retention of data.

Please take a few minutes to share your views with us!