Topics

Below are other pages relating to this topic. Click on the page title to read more.

Administration Authority

  • About the PSHCP

    The Public Service Health Care Plan (PSHCP) is one of the largest private health care plans in Canada, providing benefits to over 600,000 Plan members and their dependants.

  • Appeals

    The Appeals process is available to all members of the Public Service Health Care Plan. If you do not agree with Sun Life’s decision about your claim, you may send a letter of appeal to the...

  • About the Administration Authority

    The Federal Public Service Health Care Plan Administration Authority is a not-for-profit corporation that oversees the Plan Administrator’s (Sun Life Assurance Company of Canada) administration and...

  • Claims-Related Appeals

    “I don't believe that my claim was processed correctly. What can I do?” Sun Life adjudicates claims according to the provisions outlined in the Plan Document. If you do not agree with the reason your...

  • Coverage-Related Appeals

    You are responsible for ensuring that you have the appropriate level of coverage and that the correct contribution rates are being deducted from your salary or pension cheques. If you believe that...

  • How to Submit An Appeal

    Stage 1 – Preparation of the appeal Prior to submitting an appeal, you should make every effort to resolve the issue with Sun Life or your benefits administrator. To prepare the appeal, you...

  • PSHCP Privacy Statement

    The Public Service Health Care Plan Privacy Statement is also posted on the website of the Treasury Board of Canada. Definitions The following definitions are for roles and terms used in the Public...

  • Website Privacy Notice

    The Federal Public Service Health Care Plan Administration Authority (the Administration Authority) is committed to providing a website that respects the privacy of visitors. This Privacy Notice...

  • Completed Access to Information Requests

    As provided for in the Access to Information Act, federal institutions such as the Public Service Health Care Plan (PSHCP) Administration Authority must reply to information requests formulated by the...

  • Administration Authority

    Member correspondence, appeals, and inquiries that cannot be resolved with Sun Life can be sent to the Federal Public Service Health Care Plan Administration Authority at the following...