COVID-19: The PSHCP Administration Authority’s offices are temporarily closed

16 March 2020

In light of the current increase in the spread of the COVID-19 virus, the recent provincial announcement requesting the closure of all non-essential workplaces in Ontario, as well as the Ottawa Public Health’s guidelines regarding social distancing, the offices of the Administration Authority will be closed effective Wednesday, March 25, 2020. The offices will remain closed until further direction has been provided. Our staff will work from home throughout this difficult period, however the time frame to process members’ appeals and inquiries may be extended. We appreciate your understanding and patience as we do our part to help fight the spread of this virus.

Should you have any questions regarding your PSHCP coverage, we encourage you to contact the PSHCP Call Centre at 1-888-757-7427 (toll-free from anywhere in North America) or 613-247-5100 (in the National Capital Region). Plan members living in the United States may call Allianz Global Assistance at 1-800-363-1835. Plan members residing in countries other than the United States may call the Allianz Global Assistance line collect at: (519) 742-1691. If you are travelling outside Canada and require emergency medical assistance, you may contact Allianz at 1-800-667-2883 (North America) or collect at (519) 742-1342.