Did You Know?
If emergency assistance is required: participants can access Allianz Global Assistance’s world-wide network anytime by calling the toll-free number: 1-800-667-2883 in Canada and the United States. Participants in other countries may call collect at: 519-742-1342. The network will provide:
- transportation arrangements to the nearest hospital that provides the appropriate care or back to Canada,
- medical referrals, consultation, and monitoring, legal referrals
- a telephone interpretation service,
- a message service for family and business associates (Messages will be held for up to 15 days),
- advance payment on behalf of the member or a covered dependant for the payment of hospital and medical expenses.
If you have Comprehensive Coverage, or you have Supplementary Coverage and require assistance while travelling, please contact Allianz directly.
Mailing address for Comprehensive and out-of-country claims
Allianz Global Assistance
Public Service Health Care Plan
P.O. Box 880
Waterloo, ON
Canada N2J 4C3
Allianz Call Centre – PSHCP Claims
From Canada or the United States:
1-800-363-1835 (toll-free)
Outside of Canada and the United States:
(001) 519-742-1691 (call collect)
Hours of operation:
Monday to Friday
8:30 a.m. to 4:00 p.m. (EST)
Allianz Call Centre – Emergency Travel Assistance
If you are eligible for the Emergency Travel Assistance Benefit and experience an emergency or require assistance while travelling outside your province or territory, you can call Allianz on their 24-hour help line.
From Canada or the United States:
1-800-667-2883 (toll-free)
Outside of Canada and the United States:
(001) 519-742-1342 (call collect)
Hours of operation:
24 hours a day / 7 days a week