Sun Life

Sun Life is responsible for the administration of claims under the Public Service Health Care Plan. If you have any questions regarding your coverage, payment of claims, required documents or other inquiries, please contact the Sun Life Call Centre. You may be asked to provide your certificate number or other information to confirm your identity and authenticate your call.

Sun Life Call Centre

From anywhere in North America:
1-888-757-7427 (toll-free)

From the National Capital Region:

Hours of operation:
Monday to Friday
6:30 a.m. to 8:00 p.m. (EST)

From outside of North America, call Allianz.

Sun Life Member Services Website

PSHCP Claims mailing address

Sun Life Assurance Company of Canada
PO Box 6192, STN CV
Montreal, QC H3C 4R2

PSHCP Claims drop box

Sun Life Claims Office
333 Preston Street, Ottawa
(South of the Queensway)

The drop box is located in the lobby.

The reception area located on the 3rd floor is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, should you wish to discuss an issue with a customer service representative.