About the Administration Authority

The Federal Public Service Health Care Plan Administration Authority is a not-for-profit corporation that oversees the Plan Administrator’s (Sun Life Assurance Company of Canada) administration and interpretation of the PSHCP Administrative Services Only Contract. The Administration Authority is accountable to the President of the Treasury Board and to the Partners Committee, which is composed of members representing the employer, the employees, and pensioners.

The Administration Authority’s activities include:

  • Ensuring that the Plan Administrator adjudicates claims according to the Contract
  • Conducting audits and evaluations regarding the payment of benefits
  • Managing the Appeals process
  • Communicating with Plan members
  • Collecting information about Plan performance and reporting it to the Partners Committee

The Administration Authority does not:

  • Adjudicate or reimburse member claims
  • Store member claims files
  • Provide information about specific member claims
  • Make changes to the Plan

Board of Directors

The Administration Authority is governed by a Board of Directors. Members are appointed by the employer (President of Treasury Board of Canada) and the bargaining agents of the National Joint Council. The President of Treasury Board of Canada, on the recommendation of the National Joint Council, also appoints the Chairperson and one Director to represent pensioners. Directors are appointed for terms of one to four years, and are eligible for reappointment after satisfactory completion of their terms.

Chairman of the Board:

Jean-Claude Bouchard
Renewed Term on July 1, 2014
Four-year term

Jean-Claude Bouchard has held numerous executive-level positions since his public service career began in 1971. Notably, he held the positions of Chief Human Resources Officer for the Treasury Board Secretariat, Assistant Deputy Minister of Industry Canada and then of Fisheries and Oceans Canada, and President of the Canadian Environmental Assessment Agency. From 2008 to 2011, he was a member of the RCMP Reform Implementation Council, which reported to the Minister of Public Safety. He was appointed Chair of the Board of Directors of the PSHCP Administration Authority in 2009, and serves on the Governance and Strategy Committee, the Human Resources Committee, and the Communications Committee of the Board.

Appointed by the Employee side:

Chris Aylward
Renewed Term on November 1, 2015
Two-and-a-half-year term

Chris Aylward has been on the Board of Directors of the PSHCP Administration Authority since November 2012 and serves on the Governance and Strategy and Communications committees. Chris began his public service career as an employee of the Canada Revenue Agency (CRA) in October 1981 at the St John’s Taxation Center. Chris transferred to Ottawa in 1990 to work at the CRA Headquarters. Since his employment with CRA, he has been an active member of the Public Service Alliance of Canada (PSAC). He has held many positions within the union, starting as a local union steward, to the current position he holds today as National Executive Vice President of the PSAC.  

Edward Gillis
Renewed Term on May 1, 2014
Four-year term

Edward (Eddie) Gillis has spent 25 years in the labour relations field. After joining the Professional Institute of the Public Service of Canada as an Employment Relations Officer in 1992, he spent a number of years as a labour relations professional in the Institute’s regional offices. In 1998, he was named the Institute’s Executive Secretary, advising the Board of Directors on a diverse range of governance and management issues. Eddie was appointed Chief Operating Officer and Executive Secretary in 2010 and now leads the Institute’s management team and staff compliment. Eddie Gillis is in his first term on the Board of Directors of the PSHCP Administration Authority, where he is currently Vice-Chair of the Board. He is also Chair of the Audit and Finance Committee and serves on the Governance and Strategy Committee.

John Gordon
Appointed May 1, 2012
Four-year term

John Gordon has worked for the public service since 1974 and has held numerous positions with the Public Service Alliance of Canada, including that of National President from 2006 to 2012. He has represented labour interests for government organizations as a member of several committees and councils, including the previous Trust and Partners Committee of the Public Service Health Care Plan. He was appointed to the Board of Directors of the PSHCP Administration Authority in May 2012 and currently serves on the Audit and Finance Committee and the Appeals Committee.

Paul Morse
Renewed Term on May 1, 2013
Three-year term

Paul Morse retired in 2007 after a career of 35 years in the public service. Throughout his career, he was heavily involved in union activities and worked as an Electronic Technologist with Transport Canada and Environment Canada. From 2003 to 2005 he was Chair of the National Joint Council bargaining side and was the union lead in the negotiations that led to the introduction of the PSHCP Benefit Card. He was first appointed to the Board of Directors of the PSHCP Administration Authority on May 1, 2007. He is currently serving his third term on the Board, acting as Chair of the Appeals Committee and serving on the Audit and Finance Committee as well as the Communications Committee.

Appointed by the Employer side:

Pierrette Boyer
Appointed July 12, 2013
Three-year term

Pierrette Boyer retired from the public service in September 2013. Her last position was Chief of Staff and Special Advisor to the Assistant Deputy Minister of the Pensions and Benefits Group in the Treasury Board Secretariat.  During her public service career, Pierrette developed and implemented pensions policies and programs as well as pensions and benefits communication products. With her legal background, she also has experience in providing advice and support in legislative development and litigation affecting federal pensions and benefits. Recently appointed to the Board of Directors, Pierrette is the Chair of the Communications Committee and serves on the Human Resources Committee.

Paul Burkholder
Renewed Term on July 12, 2013
Three-year term

Paul Burkholder has served on the Board of Directors of the Administration Authority since May 2010 as an employer-nominated representative. As a director, he is also Chair of the Board’s Human Resources Committee and serves on both the Governance and Strategy Committee and the Appeals Committee. During his 35-year career as a Human Resources leader, he worked in a wide range of operational and corporate functions in headquarters and the regions with various government departments and central agencies. In addition, he was actively engaged in a variety of interdepartmental and union/management forums, including as Vice Chair of the National Joint Council Executive Committee and employer representative of the Partners Committee for the Public Service Health Care Plan, among others.

Robert S. Lafleur
Renewed Term on May 1, 2012
Two-year term

Robert Lafleur is a human resources and executive coaching specialist who draws his experience from a 35-year career in the public service. He has held senior positions at the Director General and Assistant Deputy Minister level within the Public Service Commission, Transport Canada, Public Works and Government Services Canada, the Treasury Board Secretariat, and Health Canada. He has also offered his expertise at the international level, as a Human Resource advisor to the World Bank, the International Development Research Centre (IDRC), the United Nations Development Programme (UNDP), and the Institute on Governance. He was first appointed to the PSHCP Board of Directors in 2007. Now in his third term, Robert is the Chair of the Governance and Strategy Committee and a member of the Appeals Committee and the Audit and Finance Committee.

Gary Maxwell
Renewed Term on January 1, 2012
Four-year term

Gary Maxwell has over three decades of experience in the healthcare benefits and insurance field. He worked for 32 years at Metropolitan Life Insurance in three departments: Technology, Auditing and Finance, and Group Benefits and Pensions. After MetLife, Gary was vice-president at a healthcare firm that provided analysis, research, and consulting to pharmaceutical manufacturers, provincial governments and insurance companies. Gary was first appointed to the PSHCP Board of Directors in January 2008 and is now serving a second term of four years. Gary serves on three committees of the Board: Governance and Strategy, Human Resources, and Audit and Finance.

Representing Pensioners:

Gray Gillespie
Appointed July 1, 2014
Three-year term

Gray Gillespie holds a Master’s degree in Economics (1972) from the University of Windsor. He worked in Human Resources in the Public Service for 33 years, with the majority of this time in Labour Relations. His last assignment was as A/Assistant Secretary Human Resources Litigation in the Human Resources Branch of Treasury Board Secretariat. Gray retired from the Public Service in 2005. Recently appointed to the Board of Directors,Gray currently serves on the Appeals Committee and the Communications Committee.


The Administration Authority operates with a staff of 12, who provide expertise in the areas of benefits administration, financial management, audit, risk analysis, appeals, reporting, and communications.